Give release traffic its own front door.
ReleaseSupport
Everyone sees your rules before they book.
We're not a calendar. Your Cleardata scheduler stays exactly as it is. We give it a home on your own short address and put your rules in front of it.
of release calls are people asking what to do and what's required. Your rules page answers them before they ever call.
are booking conflicts and other small issues your team can resolve in a quick chat.
Your dashboard
Add a rule. Hit publish. It's live.
Your rules live in your own dashboard. Add one, publish it, and the next person on your booking site has to read it before they can access your Cleardata scheduler.
The problem
Right now, every release starts with a phone call.
And it's rarely a quick question. Most callers want to tell the story of the repo before they'll give you a VIN, and your team is stuck on the line until they do.
- "You took my truck out of my driveway at 3 in the morning."
- "This is the bank's mistake. I made that payment."
- "I need to get my stuff out of the car."
- "OK. Can I get your VIN?"
- VIN read back. Twice.
- Typed into RDN. Then into Cleardata.
- "So what do I need to bring?"
- "Go to our website, scroll down, and click the scheduler button."
- "So first, your lender has to release it. Then bring your ID, your key and payment, and you can't go on the lot…"
Most of those calls come back to the same few things:
- Calls asking what to bring
- Missing ID or paperwork
- Pickups the lender has not approved
- Misunderstandings at the facility
The answers don't change from call to call. Your team repeats them anyway, between dispatch, paperwork and everything else.
is how long it takes, on average, to get back into a task after an interruption. Every release call pulls someone off what they were doing.
Gloria Mark, UC Irvine, via Fast Companyis the average cost of one live contact by phone, chat or email. The same answer on a website costs about $0.10.
Gartner, 2019of customers fully solve their issue with self-service alone. Information up front works best with a real person behind it.
Gartner, 2019Give them the information first. Help with the rest.
One line in your phone greeting sends callers to your own short address to read your rules, then book on your Cleardata scheduler. Your team only steps in for real problems, in writing.
- Works on voicemail, release letters and text replies
- No release pages cluttering the site your lenders see
Still stuck? Chat asks for the VIN first.
When something doesn't fit the rules, chat opens, but only after they give their name and VIN. The conversation starts with the facts, not the story.
Look up the case, then answer.
On the phone, it's one caller at a time. In chat, your team can help several customers at once while they're already juggling dispatch, paperwork and the phones. The name and VIN arrive typed, so look up the file and reply when you get a second.
The payoff
What it gives back.
The sliders start with example numbers. Move them to match your office.
Based on 21 working days a month. What's left comes in by chat instead, with the VIN already typed, answered when someone is free, and saved in writing.
Disputes go on the record, not on the phone.
Repossessions hit 1.73 million in 2024, the most since 2009, and insurers are dropping repo coverage as lawsuits and claim payouts grow. Catch problems while they're small: customers file them on the site with photos, their ID and a signature, before they turn into a claim.
Sources: Cox Automotive via PYMNTS, CURepossession, July 2026The proof lands in your inbox.
Each complaint arrives with a PDF record: their answers, their signature, and when, where and on what device they signed.
Get started
Turn your next release call into a booking.
At the numbers you set above, that's 28 hours a month back for your team, and every dispute on the record.
Today
- Every release starts with a phone call
- The VIN gets read back twice and typed in by hand
- Disputes get argued on the phone, with nothing in writing
With ReleaseSupport
- They read your rules and book on their own
- Chat arrives with the name and VIN already typed
- Disputes come in signed, with photos and ID
We build it on its own short address. Your Cleardata scheduler stays as it is, and you change one line in your phone greeting.
Want to look around first? See a live release site at bookrepos.com
Or email Sales@ReleaseSupport.com